JDN’s Mission:
Driving the digitalization of government service delivery through strengthened governance, the utilization of data intelligence, talent empowerment, and the adaptation of new technologies towards services that are efficient, smart, secure, and agile.
AI can automate repetitive tasks (e.g., application processing, complaint management, data verification) — reducing manual workload and speeding up public service delivery despite limited human resources.
AI can analyze big data from various sources and systems — helping policymakers make decisions based on current data and trends, not just estimates.
With AI, agencies can prevent time and resource wastage. For example, predictive maintenance for government asset management helps detect issues early and prevent major damages.
AI chatbots can respond instantly to inquiries 24/7. AI systems can also offer better suggestions for social, health, education, and aid services.
The use of AI in the public sector reflects Malaysia’s commitment to digital transformation. This boosts investor confidence, especially in smart sectors like healthcare, education, transport, and smart administration.
Encouraging the adoption of AI that aligns with the needs and challenges of the public sector.
Implementation and monitoring of AI use-case applications focused on the public sector.
Development of governance frameworks and guidelines to regulate AI adoption in the public sector.
Provision of a data framework; and data management and data sharing guidelines to support AI adoption in the public sector.
Provision of supporting infrastructure such as cloud services for public sector AI adoption.
Organising upskilling, reskilling and AI training programs to ensure the sustainability of AI adoption in the public sector.
Join us in driving innovation and progress across Malaysia.
Jabatan Digital Negara
Aras 1-6,
Bangunan MKN Embassy Techzone
Blok B, No. 3200 Jalan Teknokrat 2
63000 Cyberjaya, Sepang
Selangor Darul Ehsan
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